Politique d’expédition

Shipping Policy — AtelierParc

1) Shipping Locations

We ship from Montréal, Canada to:

  • United States

  • Canada

  • International (upon request)

2) Processing Time (Made-to-Order)

Most of our products are made to order. The production/processing time shown on each product page is an estimate and may vary depending on workload and project complexity.

3) Carriers & Tracking

We ship using reliable carriers depending on the destination, including:
UPS / USPS (or equivalent), sometimes through a shipping partner.

A tracking number will be provided once your order has been handed to the carrier.

4) Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

  • United States: typically 5–10 business days after shipment (depending on state and carrier)

  • Canada: typically 2–7 business days after shipment

We are not responsible for delays caused by carriers, weather, peak seasons, or customs processing.

5) Shipping Costs

Shipping costs are shown at checkout.
Certain products or promotions may include Free Shipping (as stated on the product page and/or at checkout).

6) Customs, Duties & Import Fees (USA)

If a product page or checkout states “Customs fees included”, we cover customs/import fees as described in that offer.

Otherwise, any customs duties, import taxes, or carrier brokerage fees (if applicable) may be the customer’s responsibility based on the destination country’s regulations.

7) Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
If a package is returned to us due to an incorrect or incomplete address, reshipment fees may apply.

8) Lost, Stolen, or “Delivered” Packages

If tracking shows “Delivered” but you have not received your package:

  • Check around your property, mailbox, neighbors, or building reception

  • Contact the carrier directly with your tracking number

  • Email us at nabdesigncanada@gmail.com and we will assist with next steps

9) Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include photos of the outer packaging/label and the damaged item

We will work with you to find a solution (replacement, repair, or other resolution depending on the situation).

10) Contact

For shipping questions, please contact: nabdesigncanada@gmail.com