FAQ
Q: How do I order a custom piece?
Choose the product, the size tier that fits and your finish, then place your order. Right after, we contact you to get your exact measurements (and a photo) and confirm the fit before production starts. For a project that is not in the shop, email us at nabdesigncanada@gmail.com for a quote.
Q: What measurements do I need to provide?
For most products, we need:
- Width & height of the opening or the device
- Depth (doorbell, router and mini split covers)
- Model/brand of your device, if you know it
Each product page explains exactly what to measure. We recommend measuring twice!
Q: What are your production times?
Each piece is handmade to order in our Montreal workshop. Production time depends on the product: 1–3 weeks for decorative panels, 4–5 weeks for vent, doorbell and router covers, and 6–8 weeks for mini split covers, plus shipping.
Q: Do you ship to the US and internationally?
Yes! We offer free shipping to Canada and the US. International shipping is available — contact us for rates.
Q: What materials do you use?
We use premium North American birch plywood — no MDF, no particleboard. Each product page lists the exact thickness.
Q: Can I choose my finish or color?
Yes. Choose your finish directly on the product page: Unfinished (raw), ready for your own paint or stain (20% less), or one of our hand-applied stains. Need a custom color? Contact us before ordering.
Q: What is your return policy?
Since all pieces are custom-made to your specifications, we do not accept returns unless the item arrives damaged. In that case, contact us immediately at nabdesigncanada@gmail.com with photos.
Q: My order arrived damaged — what do I do?
All orders are fully insured. Contact us within 48 hours at nabdesigncanada@gmail.com with photos and we'll resolve it quickly.
Q: Can you make a completely unique design?
Yes! If you have a logo, pattern, or unique idea, we can bring it to life with our CNC and laser-cut equipment. Contact us to discuss your project.